Contacting Support

To contact CacheFly support:

• Log in to the CacheFly portal

• Navigate to the Support top-level menu (at the top right of the screen)

• Click the Contact Support menu item.

A popup window appears with steps for you to enter your support request.

The first step in the popup window will be to select the topic of your support request. The support request topics are:

• I have a question about a feature or features: This topic is intended to answer any questions about a feature or features users may have

• I'd like a feature or features enabled: Use this topic when a feature or features need to be enabled for an account or service

• I'm having issues with a service or services: If you are having issues with your account or services, use this topic

• Other / General Question(s): Use this topic if your questions or concerns are not covered in the above topics

Once the relevant topic is selected, please click the Next button and follow the remaining steps to submit your support request.

A confirmatory message is displayed (Message sent with success). A copy of your support request is also sent to the email address in the pop-up window.